Returns, Refunds and Exchange Policy

You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned.

Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy.

However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed to exchange the product for reasons as provided in the product description page.

In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well.

If a product is eligible for return, the user will be able to initiate the return request by calling / emailing beAyur. 

Once a return request is raised, beAyur shall analyse the request and accordingly process the request internally. All return / exchange claims shall be subject to beAyur’s discretion. 

The product must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact; Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.

Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by beAyur  at its sole discretion, the refund shall be initiated, otherwise no refund/exchange shall be initiated. 

            Return will be at your cost.

No return, exchange shall be accepted if warranty card, if any, is missing while return, or  exchange of product.

Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.  

If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.       

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

beAyur reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.